Return & Refund

Neccih 30-Day Return Policy

We want you to be satisfied with your purchase. If you are not satisfied with your order, you may request a return within 30 days of delivery, subject to the terms and conditions below.

Order Cancellation

You may request to cancel your order within 24 hours of placing it, provided the order has not already been fulfilled or shipped.

To request a cancellation, please contact our customer service team as soon as possible and include your order number.

Orders that have already been shipped cannot be canceled. If you no longer wish to keep a shipped order, please wait until the package is delivered and then submit a return request in accordance with this policy.

Once a cancellation is approved, the payment will be refunded to the original payment method. Refund posting times depend on your payment provider or financial institution.

Return Eligibility

1. Return Window

Return requests must be submitted within 30 days of delivery.

2. Product Condition

Items must be returned in new, unused, and resalable condition, with their original packaging and all included accessories, parts, and documentation.

Products that have been used, damaged through improper handling, or returned with missing components may be ineligible for a full refund. Where permitted by applicable law, deductions may be made for damaged or missing items.

3. Return Shipping Costs

For returns due to a change of mind or reasons unrelated to a product defect or shipping error, customers are responsible for return shipping costs and related expenses.

For approved returns involving defective, damaged, or incorrectly shipped items, please contact us before returning the product. Neccih will cover the applicable return shipping costs for approved cases.

Original shipping and handling charges are non-refundable, except where required by applicable law or otherwise agreed by Neccih. For orders that qualified for free shipping, any deduction for the original shipping cost will be assessed only where permitted by applicable law and communicated to the customer.

4. Return Authorization

All returns must be approved by Neccih before shipment. Please do not send products back without receiving return instructions.

Unauthorized returns, items that do not meet the eligibility requirements, or returns submitted outside the return window may be refused, subject to applicable law.

5. Risk During Return Shipping

For customer-paid returns, customers should use a trackable shipping service and consider purchasing shipping insurance. Customers are responsible for the return shipment until it is received by Neccih, except where applicable law provides otherwise.

6. Refund Processing

Once your returned product has been received and inspected, Neccih will notify you whether your refund has been approved or rejected.

Approved refunds will be processed to the original payment method within 7 days after receipt and inspection. Your bank, card issuer, or payment provider may require additional time to post the funds.

How to Request a Return

Before returning any item, please email our customer service team and provide:

  1. Your order number

  2. The item or items you wish to return

  3. The condition of each item

  4. The reason for the return

  5. Photos, if the item is damaged, defective, or incorrect

Our customer service team will respond within 24 business hours with further instructions.

Please do not return any item without prior authorization.

Refunds

After inspecting your returned item, we will email you confirmation of receipt and let you know whether your refund has been approved.

If approved, your refund will be issued to the original payment method. Processing times may vary depending on your bank, card issuer, PayPal, or other payment provider.

Late or Missing Refunds

If you have not received an approved refund, first check with your bank or payment provider.

If the funds are still missing after you have contacted them, please email our customer service team for assistance.

Exchanges

Exchanges are available for items that are defective, damaged, or incorrectly shipped, subject to review and availability.

Please contact us before returning the item. For approved exchanges resulting from a product defect, damage, or shipping error, Neccih will cover the applicable return shipping costs.

Final Sale Items

Items explicitly designated as final sale are not eligible for returns or cancellations through our standard return policy, except where required by applicable law.

Contact Us

For questions about order cancellations, returns, refunds, or exchanges, please contact our customer service team before sending any item back.

Email: service@neccihtattoo.com

Please include your order number so we can assist you promptly.